Introductory provisions

Prices

Prices are in HUF and include 0% VAT. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of the "Incorrect price procedure" section of the General Terms and Conditions.

Copyrights

LXXVI of 1999 on copyright. Act (hereinafter: Szt.) § 1 (1), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. On the basis of Section 16 (1), the unauthorized use of graphics and software solutions, computer programs on the website, as well as the use of any application that can be used to modify the website or any part of it, is prohibited. Any material from the website and its database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source. The copyright owner: Munka-Kör Foundation for the Hearing Impaired

Partial invalidity, code of conduct

If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in force and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the essential properties of the Goods

On the website, we provide information on the essential properties of the Goods that can be purchased in the descriptions of each of the Goods.

Use of the website

The website provides users with product presentations and online ordering. The User can browse the website using the menu items. The products are listed in a category system. All sale products available in the store can be found in the Sale products category. Each product is individually marked with the start and end dates of the promotion, or the start date and while supplies last. On the website, it is possible to search for a product based on a keyword. Product results matching the search criteria are displayed as a list, similar to the categories.

The selected product can be placed in the basket using the basket button, next to the button the required number of pieces can be set. The User can check the contents of the basket using the Basket menu item. Here you can change the quantity of the product in the basket you want to order, or you can delete the given item. You can also use the Empty Basket button to completely empty the basket.

The User can continue the purchase process by clicking the Order button. As a second step, it is possible to enter, register, and purchase without registration. In case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address and, if different, the delivery address. In addition to the above data, a password must also be entered for registration. The User can find out about the successful registration by e-mail and on the website. The User can request the deletion of his registration from the Service Provider by e-mail, in which case he must register again for a new purchase.

The User is responsible for keeping access data confidential. The User is responsible for updating his data and is obliged to notify the Service Provider if he becomes aware that his data has been misused by a third party. In case of forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the order process can be continued by entering their e-mail address and password. As the next step of the order, the User must choose the payment and delivery method that suits him. With the help of a summary page, the User can check all the previously entered data and the products they want to order and their quantities. In case of data entry errors, you can use the pencil icon to correct the entered data.

If you find everything suitable, you can finalize your order using the Submit Order button. You will receive confirmation of this on the website or by e-mail. If you notice incorrect data after the order has been recorded (e.g. in the confirmation e-mail), you must report it to the Service Provider immediately, but no later than within 24 hours. Regardless of the intention to order, the User can log in using the Buyer Login window or the Login menu item. After logging in, a Change data menu item appears, where you can change the data you entered during registration, as well as the data of your placed order and track its status.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you wish to order, and that your information is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these General Terms and Conditions - entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

Order processing, contract creation

You can place your order at any time. The Seller will confirm your offer by e-mail no later than on the working day following the sending of your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

Payment methods

Credit card payment

In our online store, you can pay quickly and securely by bank card.

Cash payment

You have the option to pay the price of the product and the delivery fee in cash upon receiving the product.

Acceptance methods, acceptance fees

Personal collection

It is possible to pick it up in person at the headquarters of the Munka-Kör Foundation for the Hearing Impaired. In this case, you will not be charged any fees.

Home delivery

We can only deliver the products to Budapest and Pest counties.

Service fees:

1. To Budapest: HUF 1000
2. To Pest county: HUF 2,000

Completion date

Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

Information on the consumer's right of withdrawal and cancellation

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot exercise the right of withdrawal!

45/2014. (II. 26.) According to § 20 of the Government Decree, he has the right to terminate without reason. In the case of a contract for the provision of services, the consumer may exercise his right of termination within fourteen days from the date of conclusion of the contract.

45/2014. (II. 26.) The cancellation period provided by government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary commitment in addition to what is written in the law.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal and termination, exercise of the consumer's right of withdrawal and termination. In accordance to section 45/2014, as a consumer (II. 26.) you can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website. In case of withdrawal or termination in writing, it is sufficient to send the withdrawal or termination statement within 14 days.

Validity of the consumer's declaration of termination and withdrawal

The right of termination and withdrawal shall be deemed to have been asserted within the time limit if the consumer sends his statement within the time limit. The deadline is 14 days.

45/2014. (II. 26.) The cancellation period provided by government decree is 14 days, the cancellation period agreed by the Seller in these GTC is a voluntary commitment in addition to what is written in the law.

The consumer bears the burden of proving that he or she has exercised the right of termination or withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of termination and withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in the event of termination and withdrawal by the consumer

The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) terminates the contract or withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the performance, within fourteen days of learning of the termination or withdrawal costs incurred in connection with it, if such have been charged, also the cost of delivery. If the consumer terminates the contract for the provision of the service after the performance has begun, he is obliged to pay the Seller a fee commensurate with the service performed up to the date of notification of the termination to the Seller. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.

In the event of exercising the right to terminate the contract for the provision of services, the consumer shall not bear the full or partial costs of the performance of the contract for the provision of services, if

1. a) the business did not inform the consumer of the following: aa) the deadline and other conditions for exercising the right of termination, as well as the sample termination notice
2. ab) the consumer did not request the start of the performance of the service before the expiry of the notice period.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In case of withdrawal or termination, the consumer's obligation is to Return the Goods unharmed.

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, he or she must return the Goods immediately, but no later than fourteen days from the notification of withdrawal. Decision upon a direct return  obliges the consumer to hand the items over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address.

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

In the case of a contract for the provision of Services and the purchase of Goods, the right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):

1. in the case of a contract for the provision of services, after the full performance of the service, however, if the contract creates a payment obligation for the consumer, only if the performance began with the consumer's express prior consent and the consumer's acknowledgment that he loses his right of withdrawal, as the company has fully fulfilled the contract;
2. in the case of non-pre-manufactured Goods that were produced based on the instructions or at the express request of the consumer, or in the case of Goods that were clearly tailored to the consumer;
3. with respect to goods that are perishable or retain their quality for a short time;
4. with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
5. with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
6. with regard to an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the company, and whose price was agreed upon by the parties when the sales contract was concluded, however, the contract will be fulfilled only after the thirtieth day from the conclusion of the contract;
7. in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
8. with respect to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after the handover;
9. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
10. in the case of contracts concluded at a public auction;
11. with the exception of housing services, in the case of a contract for the provision of accommodation, transportation, car rental, catering or services related to leisure activities, if a deadline or deadline for performance specified in the contract has been agreed;
12. with regard to the digital data content provided on a non-material data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance;
13. If you are entitled to exercise the right of termination, but you have already used the service, you must pay the price of the already used service to the Seller. The consideration for the service used is determined by the Seller on the basis of the total amount of the consideration plus tax based on the market value of the services performed up to the date of termination of the contract.

Complaint handling and legal enforcement options

The customer can submit consumer objections related to the product or the Seller's activities at the following contact details:

• Telephone: +3612742607
• Internet address: http://munkakoralap.hu/
• E-mail: info@munkakoralap.hu

The consumer either verbally or in writing can communicate complaint to the company, which observes the conduct, activity or omission of the company or a person acting in the interest or benefit of the company that is directly related to the distribution or sale of the goods to consumers.

The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint. If the directly applicable legal act of the European Union does not provide otherwise, the company must answer the written complaint in writing within thirty days after its receipt and take measures to communicate it. A shorter deadline than this can be established legally just as it takes place in case of  a  longer deadline. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated either by telephone or when using an electronic communication service.

The record of the complaint must contain the following:

• name and address of the consumer,
• the place, time and method of presenting the complaint,
• a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
• the company's statement on its position regarding the consumer's complaint, if the complaint can be investigated immediately,
• the signature of the person recording the minutes and - with the exception of verbal complaints made by telephone or using other electronic communication services - the signature of the consumer.
• The place and time of taking the minutes,
• in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint is obligatory.

The company is obliged to keep the record of the complaint and a copy of the response for five years and to present it to the inspection authorities upon their request.

In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or stay. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute. If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:

Consumer protection procedure

Filing a complaint with the consumer protection authorities. If the consumer notices a violation of consumer rights, the individual is entitled to file a complaint with the competent consumer protection authority according to place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first stage in the administering of official tasks for consumer protection are   performed by the capital and county government offices competent according to the consumer's place of residence, a list of them can be found here: http://www.kormanyhivatal.hu/

Judicial proceeding

The customer is entitled to assert claims arising from a consumer dispute before the court in the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Civil Procedure Code. according to the provisions of the law.

Conciliation board procedure

We inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board, which is competent according to your place of residence or stay : the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer's request, the conciliation body specified in the consumer's request is responsible for the procedure instead of the competent body.

The company has an obligation to cooperate in the conciliation board procedure. As part of this, businesses are required to send a response to the conciliation board's invitation, and the obligation to appear before the conciliation board ("ensuring the participation of a person authorized to establish a settlement at the hearing") is recorded as an obligation.

If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in case of unlawful behavior of businesses as a result of the change in legislation, there is no possibility of waiving the fine. In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.

In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, the fine can range from HUF 15,000 to 5% of the company's annual net sales up to , but may extend to a maximum of HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the consumer's request. The request must be submitted in writing to the chairman of the conciliation board: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content. The application must contain

• the consumer's name, place of residence or location,
• the name, seat or location of the business affected by the consumer dispute,
• if the consumer designates the requested body instead of the competent conciliation body,
• a brief description of the consumer's position, the facts supporting it and their evidence,
• the consumer's declaration that the consumer directly attempted to settle the disputed matter with the concerned business
• in view of the consumer's statement that he did not initiate the procedure of another conciliation body in the matter, no mediation procedure was initiated, no claim letter was submitted, and no request for the issuance of a payment order was submitted,
• motion for the board's decision,
• the consumer's signature.

The document or its copy (extract) whose content the consumer cites as evidence must be attached to the application, so in particular the written statement of the company about the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation the consumer must hand over.

If the consumer acts through a proxy, the power of attorney must be attached to the application.

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application in order for avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The contact details of each territorially competent Conciliation Board inHungary:

Donation at munkakoralap.unas.hu

On the munkakoralap.unas.hu interface, we also conduct fundraising in addition to shopping for help.

Potential Donors can support our civil initiatives on the fundraising page. The activities and current projects of the Munka-Kör Foundation for the Hearing Impaired can be viewed on our separate website: http://munkakoralap.hu/. Here we present the Foundation and our current projects in detail.

We are carrying out BANK CARD DONATION COLLECTION on our site. With this, you can help the permanent operation of the Munka-Kör Foundation for the Hearing Impaired with a one-time donation. Bank card donations are sent directly to the Foundation's donation account (ERSTE 11600006-00000000-98563184) from Global Payments Europe s.r.o.

If the Donor so requests, he can request to appear on the Foundation's website, on the Supporters' page, by sending the e-mail address of the Foundation munkakoralapitvany@t-online.hu.

Donation process

Donor registration is not mandatory, however, when sending the donation, personal data must be provided, which we handle in accordance with the "DATA MANAGEMENT POLICY OF THE WEB STORE OF THE MUNKA-KÖR FOUNDATION FOR THE HEARING IMPAIRED" chapter of these Terms and Conditions.

Donations can only be made on the website by accepting these Terms and Conditions and in accordance with its rules.

Any individual or organization with a bank card is eligible to donate. The Donor can use the following bank cards on the website: MasterCard, VISA, Maestro. and according to the terms and conditions of the current payment service provider.

Donation by bank card

By clicking on the Add to Cart buttons on the Donor page, you can place the desired amount of donation in the online store's Cart.

Then, by clicking on the upper right Cart icon and then the Cashier button, the Donor must enter the following data:

• Identification name
• E-mail address
• Billing address
• Statement of consent as to whether you subscribe to the Foundation's newsletter.

Then, by clicking the Next button, the Donor can continue the donation process on the Delivery and payment page. If you didn't buy anything else in the Webstore, you can continue donating by clicking the Order button and then the Pay button on the next page, leaving the Debit card donation and Global Payments Webpay online payment options checked.

After that, the Donor will proceed to Global Payments Europe s.r.o. to the olnine payment page, which is an international online bank card payment service independent of the Foundation. Here you can enter your bank card details, which are required for payment. Our Foundation does not have access to bank card data in this way.

Donation As an organization, it is possible under the same conditions as individuals, or by transfer within the framework of a unique agreement concluded with the Foundation.

Report

The Munka-Kör Foundation for the Hearing Impaired undertakes to inform its Donors about the use of donations on its website and (if they have subscribed to it) in regular circulars, according to its plans, and afterwards with the help of the report.

Complaint handling

Donors can send their complaints and comments by e-mail to munkakoralapitvany@t-online.hu. The Munka-Kör Foundation for the Hearing Impaired investigates the complaints within 30 days and notifies the complainant of the results of the investigation at the provided e-mail address.

Concepts

Donation or donating: Financial support provided by the Donor to the Foundation to help with the Fundraising, without compensation, by accepting these Terms and Conditions, which can be made in the form of a bank card payment via the website.

Donor: A person or Organization who provides a Donation in cash for the Foundation to help with the Fundraising, without compensation, and who accepts the conditions contained in these General Terms and Conditions.

Terms explained

Foundation: Munka-Kör Foundation for the Hearing Impaired

Anonymity: The Donor can decide whether his name will appear for the public, i.e. the Munka-Kör Foundation, on the page of our Supporters of the Hearing Impaired. If you decide to publish, you must request this by e-mail at munkakoralapitvany@t-onlie.hu. After consultation with the Donor, our Foundation will display the graphics and name requested by the Donor on the Supporters page within a maximum of two weeks.

Bank card donation: The payment method used during the Bank card donation collection, which is provided by Global Payments Europe s.r.o. takes place on its surface, and for which the Foundation is not responsible, or whose transaction data the Foundation does not have access to.

Report: Public documentation prepared by the Foundation, which the Foundation publishes on its website.

User: Organization, Visitor, Donor.

Visitor: A person who either partially or deeply learns about the donation options.

Sharing: Distributing and promoting the Fundraiser on social media channels or via e-mail.

Sharer: A visitor who promotes the Fundraiser on their own social media channel or email.